Refund policy

Return & Refund Policy

Last Updated: JUNE 23, 2026

At LURELIA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below to understand your options regarding returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The return request is submitted within 7 DAYS of receiving the order.
The item is unused, unworn, and in its original condition.
The item is returned with all original packaging, tags, accessories, manuals, and documentation.
Proof of purchase (such as an order confirmation or receipt) is provided.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must initiate a return request within 7 DAYS from the date the order is marked as delivered.

Requests submitted after this period may not qualify for a return, refund, or exchange unless required by applicable law.

3. How to Request a Return

To initiate a return:

Contact our support team at shibhusingh141@gmail.com
Include your order number and reason for the return.
If applicable, provide photos of the item and packaging.
Wait for return authorization and instructions before sending the item back.

Returns sent without prior authorization may not be accepted.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund request.

If approved:

Refunds will be issued to the original payment method used for the purchase whenever possible.
Refund processing may take up to 24 to 48 hours.
Processing times may vary depending on your payment provider, bank, or card issuer.

You will receive confirmation once your refund has been processed.

5. Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

Items returned in a condition different from their original state.
Products with missing parts, accessories, or packaging.
Items damaged after delivery due to customer handling.
Returns submitted outside the approved return period where applicable.

Any approved partial refund amount will be communicated before processing.

6. Exchanges

We offer exchanges for eligible items under the following circumstances:

The product arrived damaged.
The product arrived defective.
The incorrect product was received.
Size or variant exchanges (if applicable).

To request an exchange, please contact shibhusingh141@gmail.com within 7 days of delivery.

Exchange approval is subject to product availability.

If the requested replacement item is unavailable, we may offer:

Store credit
An alternative product
A refund, where applicable

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Clear photographs showing the problem

Once verified, we may provide one of the following remedies:

Replacement product
Full refund
Partial refund
Store credit

We may cover return shipping costs for verified damaged, defective, or incorrect items.

8. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

Personalized or custom-made products
Digital products or downloadable content
Gift cards
Perishable goods
Health, hygiene, or personal care items that have been opened or used
Products marked as "Final Sale" or "Non-Returnable"
Items returned without original packaging where required

Additional exclusions may apply depending on the nature of the product.

9. Return Shipping Costs

Customer-Initiated Returns

For returns due to reasons such as:

Change of mind
Incorrect product selection
No longer wanting the item

the customer is responsible for return shipping costs unless otherwise stated.

Store Responsibility Returns

If the return is due to:

A damaged item
A defective item
An incorrect shipment

LURELIA may cover the return shipping costs or provide a prepaid return label, where available.

Any applicable shipping deductions will be communicated before the refund is processed.

10. Refund Exclusions

Shipping charges are generally non-refundable unless:

The wrong item was sent.
The item arrived damaged or defective.
Required by applicable consumer protection laws.

Any original shipping fees may be deducted from refunds where permitted.

11. Order Cancellations

Orders may be cancelled before shipment by contacting shibhusingh141@gmail.com.

Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

If cancellation is approved before shipment, a full refund will be processed.

12. Lost Packages

If your package is lost during transit, please contact us at shibhusingh141@gmail.com.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution, which may include:

Replacement shipment
Store credit
Refund, where applicable

Resolution may depend on carrier investigation results.

13. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time.

Any updates will be posted on this page with a revised JUNE 23, 2026 date. Continued use of our website following changes constitutes acceptance of the updated policy.