Shipping policy

Shipping Policy

Last Updated: JUNE 23, 2026

Thank you for shopping with LURELIA. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for information about processing times, shipping methods, delivery estimates, and other important details.

1. Order Processing Time

All orders are processed within 1-2 business days after payment has been successfully received.

Please note:

Orders are processed during regular business days only.
Orders placed on weekends or public holidays may be processed on the next business day.
During periods of high demand, sales events, or holidays, processing times may be longer than usual.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (if available).

2. Shipping Methods

We offer the following shipping options:

Standard Shipping
Express Shipping (if available)
Local Delivery (if available)
International Shipping (if available)

Available shipping methods may vary depending on your location and the products ordered.

Shipping options and estimated delivery times will be displayed during checkout whenever applicable.

3. Delivery Timeframes

Estimated delivery times are as follows:

Domestic Orders

Standard Shipping: 5-7 business days
Express Shipping: 2-4 business days

International Orders

International Standard Shipping: currently not available
International Express Shipping: currently not available

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to factors such as:

Courier delays
Weather conditions
Customs inspections
Public holidays
Remote delivery locations
Unexpected logistical disruptions

4. Shipping Costs

Shipping charges are calculated based on factors such as:

Delivery location
Order value
Package weight and dimensions
Selected shipping method

Shipping costs will be displayed at checkout before payment is completed.

Shipping Rates

Standard Shipping: Rs 49
Express Shipping: Rs 99
International Shipping: currently not avialable
Free Shipping Threshold (if applicable): Orders above 499

Any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer unless otherwise stated.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

Tracking number
Carrier information
Tracking link (if available)

Please allow up to 24-48 hours for tracking information to become active after shipment.

If you do not receive tracking details within a reasonable timeframe, please contact us at shibhusingh141@gmail.com

6. Delivery Issues and Delays

While we work closely with our shipping partners, delays can occasionally occur.

We are not responsible for delays caused by:

Severe weather conditions
Customs clearance procedures
Carrier service interruptions
Incorrect or incomplete shipping information provided by customers
Events beyond our reasonable control

If your package appears delayed, please contact the shipping carrier first. If further assistance is needed, contact our support team at shibhusingh141@gmail.com

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
We may be unable to recover or replace the package.

Please contact us immediately if you notice an error in your shipping details after placing an order.

8. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged:

Contact us within 2-3 days of the expected delivery date.
Provide your order number and relevant details.
We will work with the shipping carrier to investigate the issue.

Resolution options may include:

Replacement shipment
Store credit
Refund (where applicable)

Claims are subject to carrier investigation and approval.

9. International Shipping

We currently DO NOT offer international shipping.

If international shipping is available:

Delivery times vary by destination.
Customs processing may cause delays.
Import duties, taxes, and customs fees may apply.
Customers are responsible for complying with local import regulations.

We are not responsible for packages delayed, refused, or seized by customs authorities.

10. Shipping Restrictions

Certain products may be unavailable for shipment to specific locations due to:

Legal restrictions
Carrier limitations
Product-specific shipping requirements

If we are unable to ship an item to your location, you will be notified as soon as possible.

11. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will become effective immediately upon posting on our website. Continued use of our services after updates constitutes acceptance of the revised policy.