Terms of service

Terms of Service

Last Updated: JUNE 23, 2026

Welcome to LURELIA, These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using our website, you represent and warrant that:

You are at least 18 years of age or have the consent of a parent or legal guardian.
You have the legal capacity to enter into binding agreements.
All information you provide is accurate, complete, and current.

2. Account Terms

You may be required to create an account to access certain features of our website.

You agree to:

Provide accurate and complete account information.
Keep your login credentials secure and confidential.
Promptly update any changes to your account information.
Accept responsibility for activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, unlawful, or abusive activity.

3. Product Information and Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing information are accurate.

However:

Product colors may vary due to device display settings.
Product images are for illustrative purposes only.
Minor variations in size, color, packaging, or appearance may occur.
We do not guarantee that product descriptions or other content are error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

You agree that:

Prices may change without notice.
Applicable taxes, duties, and shipping charges may be added at checkout.
Payment must be successfully completed before order processing begins.

We accept payments through approved third-party payment providers.

In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price, even if payment has been received. Any payment collected for such an order will be refunded.

5. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

Refuse or cancel any order at our discretion.
Limit quantities purchased per customer.
Cancel orders suspected of fraud or unauthorized activity.
Cancel orders due to inventory shortages, pricing errors, or operational issues.

If an order is cancelled after payment has been received, the amount paid will be refunded through the original payment method where possible.

6. Shipping and Delivery

We aim to process and dispatch orders within 4-5 days.

Estimated delivery timelines are generally 8-9 days depending on the destination and shipping method selected.

Please note:

Delivery estimates are not guaranteed.
Delays may occur due to weather, courier disruptions, customs procedures, public holidays, or other circumstances beyond our control.
Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by incorrect addresses supplied by customers.

7. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

In general:

Return requests must be submitted within 7 DAYS of delivery.
Returned items must meet the eligibility requirements outlined in our Return Policy.
Refunds are typically processed within 24 TO 48 hours after approval.

Certain products may be non-returnable, including but not limited to:

Personalized items
Digital products
Perishable goods
Hygiene-related products
Items specifically marked as non-returnable

Please review our Return and Refund Policy for complete details.

8. Promotional Offers and Discounts

Promotional offers, coupons, and discounts:

May be subject to additional terms and conditions.
May be modified or withdrawn at any time.
Cannot be redeemed for cash unless required by law.
May not be combined with other promotions unless explicitly stated.

We reserve the right to invalidate promotions that are misused or obtained through unauthorized means.

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Product images
Graphics
Text
Website design
Branding
Software and code

is owned by or licensed to LURELIA and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

10. Prohibited Uses

You agree not to use the website to:

Violate any applicable law or regulation.
Engage in fraudulent or deceptive activities.
Distribute malware, viruses, or harmful code.
Interfere with website functionality or security.
Access unauthorized areas of the website.
Scrape, copy, or harvest data without permission.
Impersonate another person or entity.
Infringe upon intellectual property rights.

Any violation may result in immediate suspension or termination of access.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We do not control or endorse third-party websites and are not responsible for:

Their content
Their privacy practices
Their products or services
Any damages arising from interactions with third parties

Your use of third-party services is subject to their respective terms and policies.

12. Disclaimer of Warranties

The website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of website content

We do not guarantee uninterrupted or error-free operation of the website.

13. Limitation of Liability

To the maximum extent permitted by applicable law, LURELIA, its owners, employees, affiliates, and service providers shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Special damages
Loss of profits
Loss of data
Business interruption

arising from your use of the website, products, or services.

In any event, our total liability shall not exceed the amount paid by you for the specific order giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless LURELIA, its affiliates, officers, employees, and representatives from any claims, liabilities, damages, costs, and expenses arising from:

Your use of the website
Your violation of these Terms
Your violation of applicable laws
Your infringement of third-party rights

15. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Government actions
Internet outages
Labor disputes
Supply chain disruptions
Transportation delays
Public health emergencies

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Varanasi, Uttar Pradesh, India

17. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Changes will become effective upon posting to the website. Continued use of the website following any updates constitutes acceptance of the revised Terms.